Starting the workday with the right words sets the tone for everything that follows. A well chosen good morning message can turn a quiet Slack channel into an engaged one, remind a distributed team that they are seen, or simply make a coworker’s Monday a little easier. Yet most people either default to a generic […]
A write-up at work is a formal document that records a performance or conduct issue, describes the expected standard, and outlines the consequences if the issue continues. It is used by managers and HR teams to create an official record, and it is used by employees as a signal that specific, corrective action is needed. […]
An enterprise communication solution is a platform, or a coordinated set of platforms, used by a large organization to manage communication among employees, customers, partners, contractors, and other stakeholders. Depending on its scope, it may cover business telephony, video conferencing, team messaging, employee communications, contact-center channels, emergency notifications, file sharing, integrations, analytics, and administration. An […]
Assertive communication means expressing your thoughts, needs, opinions or boundaries clearly and directly while respecting the other person’s right to respond or disagree. It is different from being passive, where your own needs remain unspoken, and aggressive, where your needs are expressed at someone else’s expense. A useful way to think about assertiveness is: my […]
Verbal communication is the use of words and language to exchange information, ideas, feelings or instructions. In everyday conversation, people often use the term to mean spoken communication, such as face-to-face conversations, phone calls, meetings and presentations. In communication theory, however, verbal communication can have a broader meaning and include both spoken and written language. […]